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Mensura

The digital transformation of services

The digital transformation of services

2017-2018

Antwerp - Hasselt

Health care

Business design

From external service to employee intimacy

The Mensura group is the market leader in Belgium in the field of health at work in the broadest sense of the word: prevention, psychology, ergonomics, hygiene, safety and absenteeism. Certimed, as part of the Mensura group, specializes in absenteeism and medical monitoring of employees and works with around 250 independent doctors who carry out these checks. In addition to this control function, Certimed advises companies to avoid absenteeism.
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Bart Teuwen
General Manager Certimed
‘100% commitment to 0% avoidable absenteeism’

Challenge

Companies are legally obliged to join an occupational health service as soon as they hire their first employee. Because of this obligation many companies are indifferent or even negative about the added value of their external service.

In addition, the market suffers with an acute shortage of prevention advisers, labor and control physicians and medical controls appear to be not very effective. Absenteeism in absenteeism is at 7.5% in Belgium, which is very high compared with, for example, the Netherlands (3.50%).


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Bart Teuwen


General Manager Certimed

‘100% commitment to 0% avoidable absenteeism’
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Dr. Peter WIllems
Mensura
‘External services like Mensura play a crucial role in building a value-driven and preventive health economy’

Approach

Mensura asked The Argonauts to develop a master plan for the digital transformation of its services. Several co-creation sessions were organized with the management team. This was based on the common goal of Mensura: healthy and happy employees through ’employee intimacy’. Digital transformation takes place at the intersection of people, technology and business. A plan was worked out from these perspectives.

Results

With the Mensura team a roadmap to the future was developed: “Mensura 2.0”. In this roadmap all transformation projects were defined that are necessary to enable the digital transformation: people, processes and technology were included. In addition, advice was given about the organization needed to realize this transformation.


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Dr. Peter WIllems
Mensura
'External services like Mensura play a crucial role in building a value-driven and preventive health economy.'
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Contact us
The Argonauts BV
The Beacon  
Sint-Pietersvliet 7
2000 Antwerpen

info@theargonauts.eu

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