Innovation at your service
What we offer
We bring design-led innovation wherever we go, to improve your business, services or spaces in a way that suits both your and your users’ needs. Get inspired by our services and contact us for a tailor-made proposal.
Business design
- Re-think your strategy and organisation
- Launch a new product, service or business model
- Innovate with your colleagues and customers
Service design
- Explore the real needs of your customers
- Improve your customer experience
- Design and prototype a new service
Spatial design
- Design user-centered spaces
- Involve citizens in creating a new public space or building
- Organise optimal people flows between different areas of a space
Business Design
We apply design methods and mindsets to understand and solve your strategic business challenge! First, we explore your challenge in the context of your business as well as the changing society. We reframe your business challenge to ensure future-proof outcomes. Threats and opportunities are distilled based on our analysis of the context and by involving your stakeholders to understand their needs and aspirations. Then, ideas are generated in cocreation with your employees and other stakeholders. This way we ensure ideas that take different perspectives into account and connect with real business needs. Based on this brainstorm, we develop a creative and strategic concept on which your stakeholders can give feedback.
Your company is thus actively involved in the process, giving direction and feedback. This way, the final solution is easier to implement and is supported broadly within the organisation. With this new (service/business/…) concept, you are ready to make an impact, today and tomorrow!
Service Design
A service design project aims to develop or improve a service to better the experience of your customers and/or employees. To achieve this, a few steps need to be taken. First, a user research phase focuses on uncovering underlying needs and user profiles. These are captured in personas, after which the user experience is mapped over time in a customer journey. These maps show the barriers users experience as well as the opportunities for improvement. Then, a design phase takes place to develop a suitable solution. In this process, the barriers and opportunities are the starting point. Often we brainstorm about possible solutions together with the target audience (user/employees), so we can take their experience into account. This way, we end up with a truly user-centric service that is feasible for your employees.
Spatial Design
Recently, we are committed to this rather new design discipline called spatial design. Together with you, we want to make sure that we create a full and optimal user experience. Spatial design is strongly connected to service design, we consider what as well is going on in the minds of the users and linked to that we investigate what's going on in and around a space. We brainstorm together about needs and restrictions, opportunities in the environment, esthetical choices... and inspire you by good practices and future trends. To create a sustainable concept, we take into account societal challenges and tendences such as digitalization, wellbeing, the new way of working... and translate this to spatial functions. Afterwards we create a conceptual spatial diagram that includes various aspects: from interventions in the spaces to playing with the interaction between people and space and this at various scales. We end up with a detailed report that includes all the input from the users translated to visual and well-founded spatial features. This way we are sure that the designed space will be future proof.
